Refunds Policy

At BulkCarts, we aim to provide a smooth and reliable shopping experience. If you are not satisfied with your order or receive a damaged or incorrect product, our team is here to help.

1. Returns & Exchanges

We recommend requesting a return or exchange within 5 days of receiving your order.

To start a return, contact us via WhatsApp or email at info@bulkcarts.co.uk or support@bulkcarts.co.uk. Please provide your full name, order number, and reason for return.

Our team aims to respond within 24 hours.

Eligible UK online consumer orders also have a 14-day cancellation period, subject to applicable legal exceptions.

2. Return Shipping & Address

Customers are responsible for return postage costs for unwanted items, where permitted by law. We recommend using a tracked delivery service and keeping proof of postage.

Return Address:

16 Hill Church Street,

Hanley, Stoke-On-Trent,

United Kingdom, ST1 2EX

For faulty, damaged, or incorrect products, return shipping costs will be handled according to applicable consumer rights.

3. Return Conditions

To qualify for a change-of-mind return, products should be:

Unused, unopened, and in their original packaging.
Returned in the same condition as received.
Securely packaged to prevent damage during transit.

All returned items are inspected before approval. Certain sealed hygiene-sensitive products may not be eligible for change-of-mind returns once opened.

These conditions do not affect your statutory rights for faulty products.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 5 days of delivery.

Provide your order details along with photos or an unboxing video, if available. Once the issue is verified, we will arrange an appropriate refund or replacement, in accordance with your consumer rights.

5. Refund Process

Once we receive and inspect your returned item, we will process any approved refund to your original payment method.

Refunds include the applicable product amount and any delivery charges required by law. For eligible consumer cancellations, refunds are normally processed within 14 days of receiving the returned goods or proof of return.

6. Lost or Missing Orders

If your order is lost, missing, or damaged during delivery, please contact our support team. We will investigate the issue with the courier and arrange a refund or replacement where appropriate.

If a parcel is delivered to a person authorized by the customer, responsibility will be assessed according to the delivery circumstances and applicable law.

7. Important Timeframes

We recommend reporting any delivery or product issues within 5 days for faster assistance.

This does not limit your statutory rights, including the usual 14-day cancellation period for eligible online consumer purchases and the 30-day short-term right to reject faulty goods.

8. Same-Day Dispatch

Orders placed before 2 PM on working days are eligible for same-day dispatch. Orders placed after the cut-off time are normally processed on the next working day.